The Most Common Questions
Find answers about QSP’s contract, temporary and permanent staffing services, hiring process, pricing, placements and ongoing support.
What does Quality Solution Pros do?
Quality Solution Pros provides contract, temporary and permanent staffing solutions for Canadian businesses, from growing companies to large organizations and enterprises.
Who do you support?
We support Canadian businesses and organizations of all sizes across a range of industries that need qualified talent for temporary coverage, projects, changing workforce demands and permanent growth.
How do I get started with QSP staffing services?
Contact QSP with the role, required experience, location, schedule and timeline. We’ll review your requirements and outline the appropriate staffing approach and next steps.
What types of staffing solutions do you offer?
We provide contract, temporary and permanent staffing, with flexible options based on your role, timeline and workforce requirements.
What types of roles can QSP help us fill?
QSP supports IT and technical, administrative and office, customer service and call centre, healthcare administration, legal and professional services, finance and business operations, general labour, warehouse, forklift, shipping and receiving, production and quality inspection roles.
How quickly can you support our staffing needs?
We can begin sourcing once we understand the role, required experience, location, schedule and timeline. Placement timing varies by role complexity, candidate availability and your interview or approval process.
How do you ensure candidates are the right fit?
We start by understanding the role, required skills, experience, work environment and timeline. Candidates are screened against those requirements before being presented so your team can focus on the most relevant options.
Can QSP support both short-term and long-term staffing needs?
Yes. QSP supports project-based staffing, temporary coverage, recurring workforce requirements and long-term or permanent placements.
Can you help with multiple hires or growing teams?
Yes. QSP can support a single vacancy or multiple staffing requirements. We tailor sourcing and screening to the number of roles, required skills, location and hiring timeline.
Do you provide onboarding and support after placement?
Yes. We support placement and onboarding and remain engaged throughout the staffing relationship to help address questions or changing requirements.
What are the steps to start a staffing engagement with QSP?
We begin with an initial consultation to understand your staffing needs, role requirements, location, schedule and timeline. Once the engagement terms and Master Services Agreement (MSA) are in place, QSP begins sourcing and screening candidates. Qualified candidates are presented for your review and interview, followed by placement, onboarding and ongoing support.
Do you conduct background checks and other candidate screening?
QSP can coordinate background checks and other role-specific screening when required. Screening requirements are confirmed with the client based on the position, work environment and engagement requirements.
How much do your staffing services cost?
Pricing depends on the role, staffing model, engagement length and requirements. QSP provides the applicable rate or fee structure before an engagement begins so you can review the cost before proceeding.
What staffing engagement models do you offer?
QSP offers contract, temporary and permanent staffing. The appropriate model depends on whether you need project support, temporary coverage, flexible workforce capacity or a long-term hire.
Is there a minimum staffing commitment?
Minimum commitments can vary by role and engagement type. We aim to remain flexible and align the engagement with your specific staffing requirements.
Can temporary or contract workers be considered for permanent positions?
Conversion options can be discussed as part of the staffing engagement. Any applicable terms depend on the specific agreement and will be outlined before proceeding.
Is QSP insured and registered with WSIB?
Yes. Quality Solution Pros is insured and maintains WSIB coverage for its staffing operations. Supporting documentation can be provided to clients when required.
What support do you provide after placement?
QSP stays engaged after placement to support communication, onboarding and alignment throughout the staffing relationship.
What happens if our staffing requirements change?
Let us know as early as possible. We can review changes to the role, schedule, required experience, number of workers or engagement length and determine the appropriate next steps.
How do you maintain candidate quality?
We screen candidates against the role requirements, relevant experience, work environment, schedule and other requirements provided by your team before presenting suitable candidates.
Will I have a direct contact at QSP throughout the engagement?
Yes. You’ll have a direct QSP contact throughout the engagement to assist with ongoing staffing needs, questions and any issues that arise.
What happens if a contractor or temporary worker leaves during the engagement?
If a placed contractor or temporary worker leaves during the engagement, QSP will work to backfill the role with a suitable replacement at no additional recruitment fee.